1. Introduction
MY GUY CAB LTD ("we", "us" or "our"), company number 16370912, operates the Gate & Ride website and service. Our registered office is 40 Nickelby Close, London, SE28 8LY, United Kingdom. We are responsible for the personal information described in this policy.
This policy explains how we collect, use, share, protect and retain personal information when you visit our website, search for an address, make a booking, use an account or apply as a driver. We handle information in accordance with applicable UK data-protection legislation, including the UK GDPR and the Data Protection Act 2018.
2. Information we collect
- Booking and journey information: customer name, email and phone number; pickup and drop-off addresses, building numbers, meeting points and optional entrance details; dates and times; passenger and luggage counts; selected vehicle category; flight number and terminal, where supplied; optional pickup instructions and correspondence.
- Account information: name, email, phone number, a protected password hash, email-verification status and records needed for verification, password recovery and session security. An account is not required to make a booking.
- Driver information: contact details, a driver portrait, vehicle category, make/model/colour, registration and licence reference, proposed profile changes and platform review decisions. Relevant driver and vehicle details, including the approved portrait and licence number, are shared with the client for an assigned journey.
- Transaction and service records: quotations, prices and currency, booking and payment references, payment and refund status, driver assignments, cancellation requests, service incidents and records of operational emails.
- Technical information: session identifiers, IP-related security and rate-limiting information, and technical information recorded by our web and hosting systems, such as request, browser and error information.
We receive information directly from you, from the person booking for you, from drivers and service providers involved in the journey, and from payment and website systems. If you book for another person, provide only the details needed for their journey and make this policy available to them.
Please keep optional instructions relevant to the pickup. Do not include payment credentials, identity documents or unnecessary sensitive information. Contact us before sending sensitive details needed for a particular assistance request.
3. How we use your information
| Purpose | Legal basis |
|---|---|
| Prepare quotes, process payments and bookings, arrange journeys, provide necessary details to drivers and send service updates. | Steps requested before a contract and performance of our contract with you. |
| Manage accounts, driver applications and the contractual relationship with collaborators. | Steps before a contract and performance of a contract; legitimate interests in checking suitability and administering the service. |
| Protect accounts, prevent abuse, investigate incidents and manage complaints or legal claims. | Legitimate interests in secure systems, reliable operations and protecting our business and users, balanced against your rights. |
| Keep records and respond to lawful requests where required by applicable law. | Compliance with legal obligations. |
| Optional activities for which we specifically request consent. | Your consent, which may be withdrawn. |
Information needed to arrange and communicate about a booking must be provided for us to perform that service. Service and account-security emails are operational messages. They do not subscribe you to marketing.
4. Payments through Stripe
Online payments are processed through Stripe. Card details are submitted through Stripe's payment systems. We do not directly collect or store your full card number, card security code or online banking password.
Stripe may process payment-method, billing, transaction, device and fraud-prevention information. We receive limited transaction information needed to administer your booking, including amounts, status, payment references and refund details. Stripe's own processing is explained in its Privacy Policy.
7. Data retention
We retain information for as long as necessary for the purpose for which it was collected. The period depends on the record, the service relationship, applicable accounting or regulatory requirements, and whether information is needed for a complaint, dispute or legal claim. We consider the nature and sensitivity of the data and whether the purpose can be met with less information.
Booking, transaction and operational correspondence may need to be kept after a journey for accounting, service enquiries and legal claims. Account and driver records are kept while needed to administer the relationship and meet applicable obligations. Security and temporary verification information are retained only while needed for those purposes.
You may request deletion at any time. Requests are assessed under data-protection law; deletion is not automatic where a lawful retention obligation or another applicable exception remains. Information will be securely deleted or anonymised when it is no longer needed and no lawful basis for continued retention remains.
8. Data security
We take appropriate technical and organisational measures to protect information against unauthorised access, accidental loss, misuse and disclosure. These include access restrictions and account-security controls. No system can guarantee absolute security.
Keep your password and private booking link secure. A person who has your private booking link can access booking information available through that link. Contact us if you believe an account or booking link has been compromised.
9. Your data-protection rights
Depending on the circumstances, you may have the right to:
- Request access to your information and correction of inaccurate information.
- Request deletion or restriction of certain processing.
- Object to processing based on legitimate interests.
- Request data portability where applicable.
- Withdraw consent where processing relies on consent, without affecting the lawfulness of earlier processing.
Contact contact@myguy.cab to exercise your rights. We may need proportionate information to verify your identity before disclosing or changing personal information.
You may also lodge a complaint with the UK Information Commissioner's Office (ICO).
10. International data transfers
Some providers, including payment providers, may process information outside the United Kingdom. Where UK transfer restrictions apply, transfers must be covered by the appropriate legal mechanism, such as an applicable adequacy arrangement or approved contractual safeguards. Contact us for information about the safeguards relevant to your information.
11. Changes to this policy
We may update this policy to reflect changes in our services, technology or legal obligations. The latest version and its update date will be published here. Where required, we will separately inform you about material changes.
12. Contact
MY GUY CAB LTDRegistered office: 40 Nickelby Close, London, SE28 8LY, United Kingdom
Email: contact@myguy.cab
Use these details for privacy enquiries and requests concerning your personal information.